DESTINATIONS!

TERMS AND CONDITIONS


When you book any program, excursion, airline ticket or any other service offered by M & R Tours, you undertake that you have the authority to accept and do accept these booking conditions on behalf of either yourself, your company or your clients.

These are the terms and conditions governing use of this website and the agreement that operates between us and you, travel agent or passenger.
Our clients are notified and must accept all the clauses set out on these Terms and General Conditions.

BOOKINGS

In order to make a booking to M & R Tours, the client should provide the following information: services requested, exact dates, quantity, complete name, age of passengers, passport number, citizenship, language and further details regarding all of the passengers of the booking, otherwise we may not be able to complete your request.

You also undertake to provide correct and accurate e-mail, postal or other contact details to us and acknowledge that we may use these details to contact you in the event that this should prove necessary.

If there are flights taken by external agents to M & R Tours, should notify us: dates, flight numbers, routes and airline companies involved.

The way to make a booking to M & R Tours is by email.
We do not accept bookings made by telephone or messenger.



PAYMENT OF SERVICES

Payment for the services requested must be paid in full before passengers’ arrival. The method of payment will be informed by M & R Tours when invoicing your services.


CANCELLATIONS

Cancellations, amendments and refund requests should be sent in writing by the person who made the booking or the travel agent to our offices, including all the relevant information and will be immediately attended.

In all cancellations an administrative fee charge and bank expenses incurred up to that moment will be deducted from refund.

If a cancellation is received before and including 120 days prior to arrival to South America, the price of the trip will be refunded in full.

If a cancellation is received 119-70 days before the arrival date, the refund will be subject to a penalty of 30% of total of trip.

If a cancellation is received 69-30 days before the arrival date, the refund will be subject to a penalty of 60% of total of trip.

If a cancellation is received 29-15 days before the arrival date, the refund will be subject to a penalty of 90% of total of trip.

If a cancellation received 14 days before the arrival date, the refund will be subject to a penalty of 100% of total of trip

Theater Tickets cost will not be refunded.

M & R Tours EVT keeps the rights to modify the cancellation policies in any circumstances if our suppliers apply different conditions as per the ones described above.


PASSENGERS DOCUMENTATION AND VISA

It is also passenger’s responsibility to ensure to have the visa, if required and to follow the requirements of health to entry the country you pretend to visit. Please make sure your passport is valid for the dates you will be traveling.
M & R Tours requests the following information from each passenger: complete Name, Passport number, date of birth, citizenship, profession, telephone number and email address.


LIMITATION OF LIABILITY

Any form of travel contains inherent risks and medical facilities and services may not be easily accessible and may not be sophisticated. There are other risks associated with the trips, such as theft or loss of or damage to property. Mostly of the services provided in connection with the trip, including lodging, transportation, food service, and local tours and activities, are obtained from independent suppliers over whom
M & R Tours has no control.

M & R Tours, its directors, officers, employees, agents or representatives hereby give notice that they act only as agents for hotels, transportation companies, land operators and suppliers of travel services, and assume no responsibility or liability whatsoever in connection with the operation, safety condition or service of any aircraft, motor vehicle, boat, other conveyance, inn, lodge, or hotel which may be used wholly or in part, for services to M & R Tours trip members. M & R Tours, its operators, airlines and agents will not be responsible for any act, error or omission, nor for any injury loss, accident, delay, inconvenience, irregularity, or damage which may be occasioned by any cause whatsoever, including acts of nature, civil disturbance, government restrictions, or failure of any means of conveyance to adhere to published schedule

M & R Tours will not take any responsibility for any expenses incurred by passengers, as result of delays or cancellation of a programmed flight.

M & R Tours will not take any responsibility for any expenses incurred by passengers, as result of a flight missing due to passengers do not fulfill the norms and procedures of boarding.

Where travel and health documents are necessary to comply with the requirements of any country you may wish to visit then it is your responsibility to procure them. If failure to obtain any such documents results in fines, surcharges or other financial penalty being imposed upon us then you shall reimburse us accordingly.

M & R Tours will not be liable for any damage, accident, lost, delayed, schedule changes, overbooking or any other irregularity caused by external suppliers.

You assume and accept all risks, dangers, and hazards, including without limitation, illness, injury, death, loss or damage to your person or property, in any way connected with travel arranged by M & R Tours or any independent suppliers for you

You waive any claims that you may have against M & R Tours in respect of such travel and you will not hold M & R Tours liable for any act or omission of any independent supplier or any unrelated third party. You understand that the services provided by independent suppliers are subject to the laws of the place where the services are provided, and any conditions imposed by those suppliers and you acknowledge that the liability of the independent suppliers may be limited by their tariffs, conditions of carriage, tickets, vouchers, and international conventions and agreements.

You assume and accept all risks, dangers, and hazards, including without limitation, illness, injury, death, loss or damage to your person or property, in any way connected with travel arranged by M & R Tours or any independent suppliers for you.
You waive any claims that you may have against M & R Tours in respect of such travel and you will not hold M & R Tours liable for any act or omission of any independent supplier or any unrelated third party. You understand that the services provided by independent suppliers are subject to the laws of the place where the services are provided, and any conditions imposed by those suppliers and you acknowledge that the liability of the independent suppliers may be limited by their tariffs, conditions of carriage, tickets, vouchers, and international conventions and agreements.

You release and discharge M & R Tours from any and all liabilities for any loss, damage, injury or expense that you, or your next of kin or personal representatives, may suffer or incur as a result of your participation in travel arranged by M & R Tours, including negligence on the part of M & R Tours, except where such loss, injury or damage is caused by reckless or fraudulent conduct on the part of M & R Tours or its employees, guides, shareholders, officers or directors, in which case you retain the right to sue only M & R Tours in respect of that conduct.


INSURANCES

The trip price does not include any insurance coverage, and M & R Tours strongly recommends the purchase of travel insurance to protect your trip investment in the event of medical emergencies, lost bags, a cancelled trip or any other unforeseen event. You should also consult your existing insurance policies and consider supplemental hospital and health insurance for overseas travel.


OUR COMMITMENT TO PRIVACY

We respect your privacy, and we are committed to controlling the collection, use and disclosure of the personal information provided by our travelers. We believe that all great travel experiences are the result of a partnership based on trust and respect, and that this partnership extends both before and after the actual trip itself.


WHAT IS PERSONAL INFORMATION?

«Personal information» is personally identifiable information such as your name, residential address and e-mail address and includes information about your trip history, credit information and billing records, service and recorded complaints. It also includes travel specific information such as dietary restrictions, health details, and various travel preferences such as room preferences.

Personal information is collected by M & R Tours only when you specifically and knowingly choose to provide it us, either electronically or over the phone, such as when you request a brochure, book a trip, or otherwise choose to receive information, products or services from M & R Tours.

Publicly available information, such as a public directory listing of your name, address, telephone number and electronic address, is not considered personal information.


COLLECTION AND USE OF PERSONAL INFORMATION

We collect and use your personal information primarily for the purpose of providing you with the travel-related products and services that you have requested from us. Your personal information is also used to communicate with you about your account and to provide you with information related to other M & R Tours products and services. We may also contact you from time to time to conduct market research and surveys in an effort to continually improve our product and service offerings.

M & R Tours will not sell, lease or trade your personal information to other third parties, unless you specifically authorize us to release your personal information, or release is required or permitted by law.

Your personal information will not be used for any other purpose without your consent.

M & R Tours site contains hypertext links to web sites of advertisers and other third parties. M & R Tours does not control these websites and is not responsible for their content.